Frequently Asked Questions
Everything you need to know about your Arte Antwerp experience.
What is the standard shipping time for orders?
We aim to process and ship all orders within 1-2 business days. Delivery typically takes 2-5 business days within Europe and 5-10 business days for international destinations.
How do I return or exchange an item?
You can return any unworn item in its original packaging within 14 days of delivery. To start a return or exchange, please visit our online returns portal and follow the step-by-step instructions.
Which payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, Apple Pay, and local methods such as iDEAL and Bancontact.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. Our collections generally follow a contemporary fit; if you prefer a more oversized look, we recommend sizing up.
Are your products sustainably produced?
At Arte Antwerp, we are committed to quality and longevity. We source premium materials and work with ethical manufacturers in Portugal and beyond to ensure our garments are made to last.
Can I modify or cancel my order after it's been placed?
Once an order is confirmed, it is immediately sent to our warehouse for processing. Therefore, we are unable to guarantee modifications or cancellations, but please contact our support team as soon as possible.